SHIPPING & DELIVERY

 

DELIVERY TIMES 

Hong Kong

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We endeavour to dispatch your order within two working days. For most destinations, you will receive your order within 2-5 working days however, some remote destinations may take a little longer.

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International

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We endeavour to dispatch your order within two working days.

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Most destinations worldwide will be delivered to within 5-10 working days, however remote destinations may take a little longer depending on customs regulations within your country. Unfortunately, Organico cannot guarantee these exact shipping windows

 

Deliveries are made during normal business hours.

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All International deliveries must be signed for.

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Tracking your order online

Upon dispatch of your order, a consignment note number will be emailed to you for ease of reference.
You may track the progress of your shipment at any time, via the designated shipping companies’ website tracking facilities.

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SHIPPING CHARGES, DUTIES & TAXES

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Australia

Standard Shipping – AUD $10.00 

Free Shipping – orders of AUD $100.00 or more. Please note your order total must reach AUD $100 or more after any discounts have been applied.
 

International

 
Singapore

Standard Shipping – HKD $80.00 

Free Shipping – on orders of HKD $1,000.00 or more. Please note your order total must reach HKD $1,000.00 or more after any discounts have been applied.

All Other Countries

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Standard Shipping 
Orders total value up to HKD $1,999.00 

Free Shipping – on orders of HKD $1,999.99 or more. Please note your order total must reach HKD $1,999.99 or more after any discounts have been applied.

 

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International Duties & Taxes

Our retail prices and shipping charges exclude any local customs duties or taxes/VAT. Customs duties and taxes are additional fees charged by local authorities and vary country to country. The additional fees are the responsibility of the customer. Organico encourages customers to source this information prior to purchase. Unfortunately, Organico is unable to provide information relating to the cost of unexpected taxes or duties as these charges vary and are beyond our control.

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We regret that we are unable to ship to the following countries / territories

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Due to customs regulations and circumstances beyond our control we are currently having difficulties with the shipment of product to the following areas and are therefore unable to ship orders to these countries / territories:

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• Mexico

• Russian Federation

• Spain

• Turkey

 

Licences or Permits

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The following countries customs departments require specific licences, permits or documentation to import cosmetic products

• Argentina

• Brazil

• Costa Rica

• Denmark

• Dominican Republic

• Greece

• Italy

• Malaysia

• Peru

 

Please contact your local authorities for more information.

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China Delivery

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Customers from China can place an order up to 1000 Chinese Yuan Renminbi (equivalent to approximately 1,150HKD depending on the exchange rate at the time) due to importing regulations.

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Italy Delivery

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Italian import is restricted to two products only and no more than a quantity of two of each product.

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Exchange Rate

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International Orders will be charged in Hong Kong dollars as per your order confirmation. The final transaction charge to your account may vary slightly due to moment-by-moment exchange rate fluctuations.

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Customs Declaration

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A customs declaration must accompany all international shipments. We are required to state the value of the goods to customs. This will be as per the order value in HKD.  We are unable to mark any order as a 'gift' as we are a retail company.

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Stock Availability

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Occasionally we experience short periods of stock being unavailable through our website. If one of the items you would like to order is listed as out of stock, please return to our website and place your order at a later date or see our Store Locator for alternative retail outlets if you are located in Australia.

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Liability of Organico

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Please check all your order details carefully before processing your order. Organico will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.

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Privacy & Security

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At Organico, we want your online shopping experience to be pleasant, easy and safe.
We have gone to great measures and installed security programs to ensure all information used on our website is kept private.
All of your personal data (name, address, credit card number) will be kept secure, so it cannot be read by anyone over the Internet. We are bound by the Commonwealth Privacy Act 1988, which set out a number of principles concerning the protection of your personal information. Organico will not sell, rent or disseminate your personal information to other parties. 

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Review of Terms

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These terms and conditions are subject to change from time to time without notice.  Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.

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